Senior Oracle Support Engineer

Location: Englewood, CO
Date Posted: 04-01-2019
Arisant has an immediate opening for a Senior Support Engineer.

Position Summary
  • The role of the Senior Support Engineer requires a strong System Administration background along with experience using Oracle Technology to provide exceptional remote-based support for complex client environments.
  • Solid knowledge of systems using Oracle technology including WebLogic, APEX, OEM, Oracle Fusion Middleware, Oracle VM, and associated UNIX/Linux Administration as a member of our national customer support team.
  • Responsibility for researching, troubleshooting issues and supporting architectural & performance related improvements for multiple Oracle technology platforms.
  • Requires strong system administration skills with the expertise and skills to debug, correctly diagnose & resolve serious issues for complex, integrated platforms in a timely manner.
  • Provide expertise and support for many environments configured for high availability, or high-volume mission critical applications. 
Essential Duties & Responsibilities
  • Perform server-side operations and troubleshooting tasks that support business-critical and development activities
  • Maintain all system backups and assist to restore any lost/damaged environment.
  • Solve complex customer issues using methodical troubleshooting based on expert knowledge of WebLogic, APEX, OEM, Fusion Middleware, Oracle VM and associated UNIX/Lunux Administration
  • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
  • Provide remote-based production operational support & guidance for multiple clients using Oracle Technology products.
  • Support client configuration, sharing implementation and best practice advice.
  • Manage one or more key assigned accounts as a single point of contact and adviser to our clients.
  • Act as a pro-active contributor to a 24x7x365 running support organization, that occasionally will require working flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours.
  • Collaborate with team members in a team environment to extend field experience to different client situations.
  • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.
Skills
  • Excellent interpersonal, presentation and English written and verbalcommunication skills.
  • Superb trouble-shooting skills and tenacity in problem solving.
  • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
  • Back-end IT expertise to install, configure, and maintain Linux Operating Systems in a variety of environments
  • Deep knowledge of Fusion Middleware, WebLogic,  APEX, OEM, OVM, UNIX, & related products. Oracle Middleware experience – installation, administration, management.
  • Strong Unix/Linux System Administrator skills specifically RedHat Linux and/or Oracle Enterprise Linux preferred.
  • Ability to monitor, troubleshoot, upgrade, migrate enterprise – level environments from platform to platform (Linux/Solaris/Windows),
  • Ability to support disaster management and user support for multiple environments.
  • Good knowledge of Oracle development tools and deployment methodologies.
  • Attention to detail and the ability to learn quickly.
  • Extreme focus on Client satisfaction and client centric mentality.
  • Ability to work calmly and professionally in high pressure situations.
  • The ability to work remotely from a home-based office in a virtual environment when required.
  • Ability to work at all levels within an organization with excellent communication skills both verbal and written, and the ability to comprehensively document repeatable procedures.
  • Experience in configuring and maintaining Storage systems (HP, Dell, EMC, etc.)
  • Ability to provision virtual environments using VMware and Oracle VM
  • Must be able to work independently and troubleshoot issues to find resolution – strong problem-solving skills
Desired Qualifications
  • The best candidates will have extensive knowledge of WebLogic, Fusion Middleware and UNIX/Linux with a working knowledge of Oracle Database Administration
  • A consulting background, while not mandatory, would be useful
  • Experience supporting a major Oracle ERP like eBusiness Suite, or Fusion Middleware Components, OBIEE & Application Integration Architecture (AIA), while not mandatory, the strongest candidates will have some of these.
  • Experience supporting Oracle Engineered Systems, while not mandatory, the strongest candidates will have this.
  • Exposure to Oracle RAC and ASM environments, while not mandatory, would be useful
  • Experience with Oracle Cloud computing (AWS, Google, Azure, etc. also helpful) and providing support, while not mandatory, would be useful
Experience
  • 7+ years relevant Oracle Technology experience
  • 3+ years direct support of diversified implementations of multiple Oracle Technology products in a corporate environment.
  • Solid understanding of architectural design, deployment, and troubleshooting of WebLogic,    APEX, OEM, Fusion Middleware & associated UNIX/Linux Administration
  • Demonstrated experience upgrading, patching and tuning Production Databases
  • Expertise with current and past versions of Oracle technologies and ability to articulate the differences between releases and potential benefits to clients.
  • Demonstrable history of conceptualizing, architecting/designing, implementing and supporting complex new and already implemented Oracle Technology products-based solutions.
 
Arisant is an EEO Employer.  We offer very competitive salaries as well as generous PTO and benefits to include medical, dental, vision, health care spending, 401k matching, sick days and more.
Arisant has a very collaborative and family like environment where team members support each other to success.

NO 3rd Party Recruiters Please.  Sponsorship is not available for this position.  
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